Tenant FAQs

Lease Information

If you are looking for an apartment to rent, please view our website at www.BestRentNJ.com to see all of our properties, or visit the BestRentNJ Apartment Showcase located at 1106 US Highway 1, Edison, NJ 08817 . Once you have selected a property of interest, please call or visit the property’s rental office for further information.

Fill out a Tenant Information Update Form and either fax, mail, or email it back to our main office, Attn: Tenant Information Update. Find the form on our general forms page
Obtain a copy of our lease extension request form from our General Forms Page. You can apply for a lease extension if all the following criteria are met:
  • The form must be completed in its entirety
  • The form must be signed by all of the original leaseholders
  • The rental account must be in good standing at the time of the request
  • The request must be received in writing, and a minimum of 30 days prior to your lease expiration date
  • Extension requests may be granted for a minimum of one month to a maximum of six months only. The extension cannot expire between November and February.
  • Form must be accompanied by a check or money order in the amount of $200.00 payable to the property in which you reside at. Please make sure to write your tenant account number on the check/money order.
You are required to provide Middlesex Management with written notice of your intent to vacate your apartment at least 30 days prior to your lease expiration date. To obtain a copy of a notice to vacate form, you can click here to download the necessary forms and return them to the main office.
Within one week of receiving your move out request, you will receive a confirmation letter from Middlesex Management. If you have not received that letter please contact Middlesex Management at 732.855.2990 or email us.

If you have notified the Landlord of your move out date and wish to change it, you must contact the customer service call center. We will make every effort to accommodate your request; however we cannot guarantee that we will be able to do so.

Tenants can request to add/remove people from an existing lease. To learn more about the application process or to download the necessary application, please click here. Please note, additional screening and fees may apply.

If you applied using a paper application, you will be mailed an executed copy of your lease agreement in the mail shortly after your move in date. If you applied online, you were emailed a copy of your lease as soon as it was signed, so we recommend checking your email for that copy.

If for whatever reason you require an additional replacement copy, please click here to submit your request online.

Option I:
If you break your lease and move out early, you will be responsible for the monthly rental payments on your apartment until your apartment is re-rented (a new tenant has taken occupancy) or your lease expires, whichever occurs first. In addition, you may be liable for additional fees for breaking your lease agreement.

Option II:
You may be eligible for a lease buyout. Please call our customer service call center at (732) 855-2990 to inquire (or email customerservice@middlesexmgmt.com) This option may not be available at all properties.

As per the terms of your lease, you are NOT permitted to sublet your apartment at any time.

Fax or mail a written request, as well as any forms required to complete your residency verification, to our main office attention: Mortgage/Residency Verification. Please allow 1-2 weeks for processing. Requests will not be processed unless they are signed by the leaseholder authorizing the landlord to release the information.

Move Out Information

Within thirty days of your move out you will receive a statement indicating any additional charges that you may owe. You can mail your payment to our main office or visit our payment and billing section. If you do not know how much you owe or would like to speak to a customer service representative about making payment arrangements, please call customer service at (732)-855-2990 to speak with a Customer Service Representative.

Your Security Deposit, less any applicable charges against your account, will be returned to you within 30 days of your lease expiration or the legally required deadline.

Within 30 days of receiving your security deposit, you can send us a letter stating the charge(s) that you wish to dispute along with an explanation of why you feel that you should not be charged for this item. Please include any pictures and/or documentation that may support your claim. The letter should be mailed to:

Middlesex Management
Attn: Damage Disputes
P.O. Box 457
Woodbridge, NJ 07095

Payment Information

You have more options than ever for paying your rent. Check out our Payment and Billing section and learn more today.

To check your account balance, you can log onto WebPay, our free online rent payment service. There, you can view your balance and make a payment to your account. Click here to visit our Payment and Billing section of our website for more information. If you prefer to speak with a customer service representative, you may also contact our call center (732)-855-2990 for account balance information.

If you made your payment online, through WebPay, or over the phone through Pay by Phone, there is no need to notify our office. We receive electronic notification that your payment was made as soon as you make it. If you mailed in your payment to our lockbox and want to confirm its receipt, please call our customer service call center (732)-855-2900 or email us. Please note that any mailed payments can take up to 7 business days to post to your account. To avoid late fees, mail your check early or sign up for our electronic payment option, WebPay. Learn more in our Payment and Billing section of our website.

WebPay Powered by Rent Payments.com, is currently the only online rent payment service supported by Middlesex Management. Paying your rent through a third party service (such as those offered by your bank or financial institution) may delay the processing of your payment, or may prevent the payment from posting to your account. It is important to note that even though you may receive confirmation from your financial institution that your payment was made, it may not have been properly credited to your account. To avoid any processing delay, use WebPay for all of your electronic payments, or, you can use any of the other payment options offered by Middlesex Management. Visit our Payment and Billing section for more information.

Maintenance Information

To submit a maintenance request, please complete the online service request form. If you would prefer to speak with a call center representative, our call center can be reached at 732-855-2990

Contact our customer service call center at (732)-855-2990.

Legal Information

If you have received a legal notice and are not clear as to what is required of you, please call our call center at (732)-855-2990.

Rent is due in full by the 1st of every month. A late fee is assessed to your account if your balance is not paid in full by the 5th of each month. Visit our Payment and Billing section for a list of payment methods.

If you have received notice of a court date for nonpayment of rent, you must submit payment for the full amount of the balance owed, in certified funds (money order or certified bank check) at our main office in advance of your scheduled court appearance. For inquiries pertaining to all other types of court notices, please contact our call center at (732)-855-2990.

Energy Efficiency

  • Heating your home doesn’t need to be a headache. Follow these cold-weather energy-saving tips.
  • Keep your thermostat between 65 and 68 degrees during the day and around 60 degrees at night. If you feel cold, layer up with a sweater.
  • When you pick a temperature, stick to it—each time you change the thermostat setting, energy is wasted.
  • Remember to remove any window fans and air conditioners, and to keep windows and sliding doors closed.
  • Make sure not to block radiators, baseboard heating units or heat registers with dust or furniture. A clear path from the heat to you means maximum heating efficiency.
  • Use the natural (and free!) energy Mother Nature provides—open your shades on sunny days to take enjoy the use of solar heat. On overcast days and at night, keep them closed—you’ll want to preserve the heat in your home.
  • When the summer heat rolls around, make smart energy choices to stay cool without breaking the bank.
  • Watch your air conditioning consumption. Air conditioners use a huge amount of energy, so if you’re going to use one, keep it set to 74 degrees or above.
  • Turn off your AC when you leave your home. If you want to make sure to come back to a cool home, use a timer to get the AC going 30 minutes before you’re set to return home.
  • When the AC is running, keep windows and doors closed to keep the cool air inside. Close the drapes on especially sunny windows so that your AC won’t need to fight the solar heat. Just remember not to block the AC unit!
  • Clean your AC filters regularly. Dirty filters require more energy and can cause damage to the AC unit, shortening its lifetime usability.
  • On cooler nights, turn off your AC and open your windows. If possible, try to open opposite windows to enjoy a cross breeze.
  • Electronic devices can be a big energy drain. A little effort can go a long way towards saving money.
  • Electronic devices use energy whenever they’re plugged in—whether or not they’re actually in use. Unplug your television, cable box, DVD player and small appliances when you leave the house for extended periods of time.
  • Put your computer to sleep instead of letting the bright lights keep shining. You can save your place on your browsers, documents and games without using unnecessary electricity.
  • Switch to energy-efficient fluorescent light bulbs. You’ll save up to 75% on lighting costs.
  • The kitchen tends to be one of the most trafficked rooms in a home. It’s also one of the most energy-consuming.
  • Only run your dishwasher with a full load, and use a short cycle for anything but the dirtiest of dishes. You’ll be surprised at how much energy you’ll save.
  • If you rinse your dishes before running them through the dishwasher, use cold water—no need to waste heat on dishes that are going through the dishwasher anyway.
  • When washing dishes by hand, don’t leave the water going—scrub your dishes in a sink filled with hot, soapy water and rinse them off in a pan filled with hot water.
  • Scrub that oven! It takes significantly more energy to heat up an oven with grime caked on the bottom than it does to heat up a clean one.
  • Smaller appliances save money. It’s simple but it’s true: if you can heat something up in a toaster oven, that’s going to take much less energy than heating up the full-sized oven.
  • Pick your frying pan wisely. It takes less energy to heat up a pan on the stove if it’s on a burner that’s the same size as the surface area of the pan.
  • When boiling water, keep your pot covered. Water will come to a boil faster saving you time and energy. Also, remember not to boil more water than you’re actually going to use—if you only want one cup of tea, don’t fill the whole kettle.
  • Water, water everywhere. Bathrooms can be a big drain as water goes to waste. Make conscious decisions to limit your water use and your spending.
  • It takes a lot of energy to heat up water. Take short showers—around five to ten minutes—and you’ll use less water and less heat.
  • Turn off the tap while brushing your teeth or washing your face—don’t let water you’re not using flow down the drain.
  • If your toilet isn’t working properly, report it to your property manager ASAP. A running toilet can lead to unnecessarily large water bills.
  • Cleaning your clothes doesn’t need to clean you out. Wash smart and save yourself money at the end of the month.
  • Wash your clothes on cold, and only wash full loads. You’ll save money on both heat and on water—and you’ll save time and effort.
  • If you aren’t doing a full load, set your washing machine accordingly. New machines have multiple settings to ensure that you don’t use more water or energy than necessarily.
  • Don’t over-dry your clothes. Not only will you use less heat, you’ll extend the life of your clothes—saving yourself money down the line.