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FREQUENTLY ASKED QUESTIONS

WHAT IS WEBPAY?
IS WEBPAY FREE TO USE?

WHAT DO I NEED TO ENROLL IN WEBPAY?

CAN I USE A CREDIT CARD WITH WEBPAY?

CAN I VIEW THE CHARGES THAT HAVE BEEN POSTED TO MY ACCOUNT?

HOW OFTEN IS THE BALANCE ON MY ACCOUNT UPDATED?

MY ACCOUNT SHOWS A $0.00 BALANCE, CAN I PREPAY MY RENT?

DOES MY BALANCE DUE INCLUDE MY RENT FOR NEXT MONTH?

CAN I SET UP AUTOMATIC PAYMENT WITH WEBPAY?

I PAY THE RENT FOR MULTIPLE APARTMENTS, CAN I SET THEM ALL UP ON WEBPAY?

I FORGOT MY WEBPAY LOG-IN OR PASSWORD, WHAT DO I DO?

WHAT IS THE T&C CODE ON THE LOGIN SCREEN?

THERE ARE TWO (OR MORE) PEOPLE WHO SHARE THE RENT ON THE APARTMENT, CAN WE ALL USE WEBPAY?

WHAT IS THE WEB ACCESS CODE (WAC) AND WHERE DO I FIND MINE?

I DON'T KNOW MY WEB ACCESS CODE (WAC) HOW CAN I GET IT?

HOW QUICKLY WILL MY PAYMENT BE CREDITED TO MY ACCOUNT?

HOW QUICKLY WILL MY PAYMENT THAT i MADE BE REFLECTED IN THE BALANCE I SEE ONLINE?

WHAT IS WEBPAY?

WebPay is an online bill paying service that allows you to view your balance and pay your rent bill over the internet.

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IS WEBPAY FREE TO USE?

Yes, WebPay is a free service.

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WHAT DO I NEED TO ENROLL IN WEBPAY?

To enroll in WebPay all you need is:

  • A Copy of your most recent Middlesex Management Bill.
  • A Copy of a cancelled check or bank statement from your bank account.
  • A connection to the internet.

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CAN I USE A CREDIT CARD WITH WEBPAY?

No, WebPay currently accepts only drafts from either checking or savings accounts. To pay your rent with Credit Cards you can use our Pay by Phone service.

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CAN I VIEW THE CHARGES THAT HAVE BEEN POSTED TO MY ACCOUNT?

While you cannot view detailed charges that have posted to your account, you can see the total balance due on your account.

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HOW OFTEN IS THE BALANCE ON MY ACCOUNT UPDATED?

The balance on your account is updated every morning and reflects all payments that have been posted to your account as of the end of the previous day.

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MY ACCOUNT SHOWS A $0.00 BALANCE, CAN I PREPAY MY RENT?

Yes, remember that your monthly rent amount comes due on the 1 st of every month, so while your account balance may currently be $0.00 a charge may be due the very next day. You will notice on the payment screen that your monthly rental amount is listed for your review. You can pay that amount in advance at any time, even if the balance due shows $0.00.

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DOES MY BALANCE DUE INCLUDE MY RENT FOR NEXT MONTH?

No, even if you have received a paper statement in the mail, the monthly rent does not show as a part of your balance on WebPay until the first of the month. You can, however, pay that balance at any time, even when it does not show as a part of your online balance.

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CAN I SET UP AUTOMATIC PAYMENTS WITH WEBPAY?

Yes, you can set up WebPay to automatically make payments for youon a specified day each month. You control when, for how much and for how long these payments are made. View the WebPay user guide for more information on how to set up recurring payments.

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I PAY THE RENT FOR MULTIPLE APARTMENTS, CAN I SET THEM ALL UP ON WEBPAY?

Yes, you can add multiple apartments to your WebPay profile. Visit the MANAGE PROFILE link once you have logged into WebPay and choose the BILLING ACCOUNTS option. Click here to download instructions.

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I FORGOT MY WEBPAY LOG-IN OR PASSWORD, WHAT DO I DO ?

If you have forgotten your password, click on the žForgot PasswordÓ link from the WebPay login screen . If you have locked yourself out with too many (3) failed login attempts, please call a representative at 732-855-2990 to have a new password emailed to you. If you forgot the email address that you used to login to WebPay you can call a customer service representative who can look that information up using your Web Access Code (WAC) or apartment number. They cannot, however, give you any password information over the phone.

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WHAT IS THE T&C CODE ON THE LOGIN SCREEN?

The T&C Code is the Terms and Conditions Code that is populated once you view and agree to the terms and conditions. Click on the link žTo Fill in the T&C Code, click here to view and accept Terms and ConditionsÓ on the enrollment screen, read the Terms and conditions and, at the bottom, click accept. The T&C Code field will then be populated and you can complete your enrollment.

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THERE ARE TWO (OR MORE) PEOPLE WHO SHARE THE RENT ON THE APARTMENT, CAN WE ALL USE WEBPAY?

Every apartment can only register once for WebPay and can therefore have only one login email. However, once logged onto the WebPay system you can use multiple accounts to pay the rent bill. Please note, however, that you can only make one payment per apartment per day. To pay your bill with multiple accounts, you will have to make payments on different days. If you do this, be sure to have your account paid in full by the 1 st of the month to ensure that your rent is paid on time. Once logged in, select the MANAGE PROFILE link on the left menu bar of the WebPay system, then choose PAYMENT ACCOUNTS button. From there you can add additional payment accounts for each roommate. Use the account nickname field to identify which account belongs to which roommate. Then, when you pay your bill, you can use the payment source dropdown menu to select the right payment account to use.

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WHAT IS THE WEB ACCESS CODE (WAC) AND WHERE DO I FIND MINE?

The WAC is the unique code given to every unit that allows for access to the WebPay system. The WAC is found on the upper left hand corner of the rent bill.

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I DON'T KNOW MY WEB ACCESS CODE (WAC) HOW CAN I GET IT?

If you don't have a copy of your Middlesex Management Statement of Account, you can call a customer service representative who can mail your WAC to you. WACs cannot be given out over the phone.

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HOW QUICKLY WILL MY PAYMENT BE CREDITED TO MY ACCOUNT?

Payments made by 3:00 pm (E.S.T.) will be credited to your rental account that same day. Payments made after 3:00 pm (E.S.T.) will be credited to your rental account on the following business day.

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HOW QUICKLY WILL A PAYMENT THAT I MADE BE REFLECTED IN THE BALANCE I SEE ONLINE?

Your payment may be reflected in the balance you see online as quickly as the next business day after the payment is made. However, please give at least 3 business days for online payments and up to 7 business days for payments sent through the mail to show in your online balance due.

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